Trainers Talk Tech

I was at a client location all last week, co-facilitating a customer service training program being rolled out to the entire organization. It is a huge undertaking, involving more than 15 trainers, 5 contractors and over 14,000 employees. While on a break, I had an interesting conversation with one of the participants who found out about my passion for eLearning. He was kind of an older learner...I wouldn't describe him as Gen Y at all! He turned his head to one side and looked at me with a bit of suspicion. He asked "What can you REALLY teach with a computer?"

Of course, it got me thinking. What can we really teach with a computer? In fact, this simple question turned my head around and in a most peculiar way, I started thinking about the bigger question: What can we really teach?

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